Of course, we all have customers and we know we need to maintain a good relationship with them. But how do we do that? Yes, software systems are useful tools, which help us track the details. Our strategy for staying connected with customers is much more important.
Each customer is unique. How do they want to be contacted? What are their needs? What affects their business today? Have their needs changed since we worked with them initially? What results did they get from working with us? Do they need additional products or services? The questions mount up, and that's the key to managing these vital relationships. Learn to think more strategically about sustaining long-term healthy relationships and grow your business with every interaction.
Rebecca Staton-Reinstein
Rebecca Staton-Reinstein, Ph.D., and President of Advantage Leadership, Inc. works with leaders and their organizations to Increase your bottom-line results through strategic leadership, engaged employees, and delighted customers in all economic sectors. Draw on her proven ability to mentor you through major change, customizing successful solutions to your complex issues. For over 25 years, Rebecca has contributed value as an executive, manager, educator, and consultant, honored on four continents. She is a Ph.D. in organizational development, a National Speakers Association Legacy Professional Member, and St. Petersburg Engineering Academy Foreign Member and author of books on strategic leadership and planning.
Stress, Change And Team Resilience Through Humor: An Intera…
Legal HR Documentation - What You Need to Know
Human Error Reduction Techniques for Floor Supervisors
Introduction to Microsoft Power BI Dashboards
Mastering Performance Management: Strategies for Continuous…
Tools for New Managers: Connecting with Employees to Optimi…
The 6 Most Common Problems in FDA Software Validation and V…
Statistical Elements of Sample Size Calculations for Non-Cl…
Be a Better Leader: Dealing with your Inner Control Freak, …
Supervisor Excellence: Skills to Lead High-Performing Teams
Leading After Layoffs: How Managers Can Rebuild Their Team'…
Expense Reimbursements 2026 - Proper Recordkeeping and Acco…
Creating Your 2026 Marketing Strategy
Ultimate Persuasion Strategies! - Secret Influence Tools & …
Goal Mastery: From Resolutions to Results in 2026
AI for Project Managers: Smarter Planning Reporting and Com…
Excel Power Skills: Master Functions, Formulas, and Macros …
Manipulators at Work: Dealing with Narcissistic, Toxic, and…
Accounting Foundations: Understanding the GAAP
AI Fundamentals for All Leaders and Managers: How to Work S…
The emergence of Social Determinants of Healthcare